Introduction to freshworks
We made it easy for you!
Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and win customers for life.
The Freshworks cloud-based suite of products is designed to work tightly together to increase collaboration and help teams better connect and communicate with their customers and co-workers. The products provide a 360-degree view of the customer, are ready to go, easy to use, and offer a quick return on investment.
Unified Customer Engagement
Built to deliver moments of WOW
KNOW OUR SUITE OF PRODUCTS
Freshworks customer engagement platform includes 12 products, all empowered by our AI engine “Freddy”
Customer Engagement Solutions
Fresh desk
An omnichannel helpdesk ticketing system for customer support to delight customers and win them for life.
Fresh chat
Modern messaging software for sales, marketing, and support to turn visitors into leads and customers into happy, engaged users.
Fresh caller
A cloud PBX system to provide a seamless communication channel to customers.
Employee Engagement Solutions
Fresh service
Refreshingly easy-to-use, simple-to-configure IT service management software to modernize IT and other business functions.
Fresh team
A smart HR software to manage hiring, onboarding, time-off, employee data, and HR workflows.
Fresh release
Agile project management software to plan, track, test, and ship great software in a single place.
Fresh connect
A contextual collaboration software to seamlessly collaborate with other teams with complete context.
Sales & Marketing Solutions
Fresh sales
A CRM solution and sales system to enable sales teams with AI-based lead scoring, phone, email, activity capture, and more.
Fresh marketer
All-in-one conversion optimization suite to achieve better automation, faster conversions, and more sales.
get in touch
Are you prepared to take your business to the next level?
Our promise
The Freshworks Promise
1
Quick Time to Value.
Our platform is easy to configure and just works.
2
Fast and Flexible.
You don’t need an army of developers to maintain our platform.
3
Democratic Design
Products designed for end-users.
1
Scales with You
We power 3 million conversations/day in 30+ languages across 150 countries.
2
Extend and Customize
500+ integrations and open APIs. Configurable and customizable to match your unique requirements.
3
Security you can trust
Hosted on AWS. Local data hosting for US, EU, ANZ, IND.ISO, SOC II, GDPR, HIPAA compliance.
1
Partner, not a vendor.
We believe in building customers for life, not business transactions.
2
Transparent pricing
What you see is what you get. No hidden surprises.
3
Support at every step
From onboarding services to dedicated customer success and enterprise support, our team of experts will make you successful.
