Getting AI-Powered Customer Service Right
Artificial intelligence (AI) in customer service isn’t a new concept. Harnessing the true power of AI has been an ongoing conversation in the CX world for years, but it’s a notoriously hard thing to get right.
Hearing vs Listening Skills in Customer Service
The adoption of cloud computing has become the key to fast-paced businesses today, as applications are rolled out to existing data centers in an effort to innovate, reduce costs and increase efficiency.
9 Ways You Can Build Customer Trust & Loyalty
Businesses of varying sizes exist, each with its own growth strategy and end goal. Your company’s problems may be drastically different from those of your competitors.
Find Your Business Domains to Start Refactoring Monolithic Applications
The adoption of cloud computing has become the key to fast-paced businesses today, as applications are rolled out to existing data centers in an effort to innovate, reduce costs and increase efficiency.
